AnyPASS App Complete Guide: How to Use Japan's Digital Ticket App for Concerts

What is AnyPASS?

AnyPASS is a mobile application developed by avex digital Inc. for receiving and managing digital event tickets in Japan. When you purchase tickets for concerts and events through Japanese ticketing platforms, your electronic ticket is delivered to the AnyPASS app as a dynamically refreshing QR code that you scan at the venue entrance.

Unlike paper tickets or simple e-tickets, AnyPASS uses anti-fraud technology — the QR code displayed on your screen changes automatically every few seconds, making it impossible to use screenshots or copies. This is a key part of Japan's strict approach to preventing ticket scalping and fraud.

Who Uses AnyPASS?

AnyPASS is primarily used for:

• avex-affiliated artists: EXILE, Sandaime J SOUL BROTHERS, GENERATIONS, Da-iCE, BE:FIRST, and many more
• Major concert promoters that partner with avex's ticketing infrastructure
• Events distributed through mu-mo Ticket, A!SMART, and related avex platforms
• Some non-avex events that have adopted the platform

If your concert ticket says "AnyPASS" or "電子チケット (AnyPASS)" in the purchase confirmation, you'll need this app.

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Download & Install

iOS (iPhone)

1. Open the App Store
2. Search for "AnyPASS"
3. Look for the app by avex digital Inc.
4. Download and install

Android

1. Open Google Play Store
2. Search for "AnyPASS"
3. Look for the app by avex digital Inc.
4. Download and install

Language: AnyPASS supports English — you can switch the language in the app settings.

Important for foreign users: If the app doesn't appear in your regional app store, you may need to:

• Switch your App Store country to Japan (iOS)
• Add a Japanese Google account or adjust your Play Store region (Android)
• Use a VPN if the download is region-locked

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Initial Setup: Step-by-Step

Step 1: Open the App

Launch AnyPASS after installation. You'll see a welcome screen with options to proceed.

Step 2: Phone Number Registration

This is the most critical step. AnyPASS authenticates your identity through your phone number.

1. Select your country code (e.g., +81 for Japan, +1 for US, +86 for China, +82 for Korea)
2. Enter your phone number
3. IMPORTANT: Always include the leading "0" when entering Japanese numbers, even after selecting the +81 country code. For example: 090-XXXX-XXXX, not 90-XXXX-XXXX

Step 3: Verification

AnyPASS will verify your phone number through one of two methods:

Method 1: SMS Verification (Preferred)

• A text message with a verification code is sent to your phone
• Enter the code in the app
• This is the fastest and easiest method

Method 2: Automated Phone Call

• If SMS fails, AnyPASS will call your phone
• An automated voice will speak a 4-digit code in Japanese
• The digits are spoken in Japanese: ichi (1), ni (2), san (3), yon (4), go (5), roku (6), nana (7), hachi (8), kyuu (9), zero (0)
• Enter the code in the app
• This method is common for Android users and international numbers

Step 4: Confirmation

Once verified, your AnyPASS account is linked to your phone number. Your tickets will automatically appear in the app when they're distributed.

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How AnyPASS Works on Concert Day

Before the Concert

1. Open AnyPASS and check that your ticket is displayed
2. Tickets typically appear 1-7 days before the event (timing varies by promoter)
3. Make sure your phone is fully charged — bring a portable battery
4. Ensure you have mobile data or WiFi connection (needed for QR code generation)

At the Venue Entrance

1. Open AnyPASS and select your ticket
2. The app displays a QR code that refreshes every few seconds
3. Hold your phone screen up to the QR scanner at the entrance gate
4. Staff may also check your photo ID (passport for foreigners) against the ticket name
5. Once scanned successfully, you're in!

Important Rules

• Do NOT screenshot the QR code — screenshots won't work because the code changes constantly
• One phone per ticket — each ticket holder must have their own device with AnyPASS
• Keep the app open — don't close it while in the queue
• Screen brightness to maximum — helps the scanner read the QR code

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The Phone Number Problem: Essential for Foreign Fans

The biggest challenge for foreign fans is the phone number requirement. Your AnyPASS phone number must match the number used when purchasing the ticket. Here's what you need to know:

Scenario 1: You Bought the Ticket Yourself

The phone number you registered on the ticketing platform (mu-mo Ticket, eplus, etc.) must be the same one registered in AnyPASS. If you used a Japanese number to buy, you need that same number in AnyPASS.

Scenario 2: Someone Else Bought Your Ticket (Companion)

If you're registered as a companion (同行者) by the ticket purchaser:

• The purchaser enters your name and phone number during the companion registration
• You install AnyPASS on your phone with that same phone number
• Your companion ticket will appear in your AnyPASS app

Phone Number Solutions for Foreign Fans

Solution	Pros	Cons
Japanese prepaid SIM (IIJmio, Sakura Mobile, Mobal)	Real Japanese number, SMS works	Need to activate before ticket purchase
eSIM with Japanese number	Easy to set up, no physical SIM	Not all eSIMs provide SMS-capable numbers
Rental phone/SIM in Japan	Available at airports	May not match the number used at purchase time
Your home country number	No extra cost	Some platforms don't accept non-Japanese numbers
AnyPASS link code (if available)	No phone number needed	Only offered for some events, not guaranteed

The Golden Rule

Register the same phone number everywhere — on the ticketing platform, in AnyPASS, and for companion registration. Changing your number between purchase and event day is the #1 cause of entry problems.

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AnyPASS Link Codes (Alternative Method)

Some events offer AnyPASS link codes as an alternative to phone number-based ticket delivery:

1. The ticket purchaser or promoter sends you an email with a link code
2. Open AnyPASS → go to "Link Code" or "コード入力"
3. Enter the code
4. The ticket appears in your app

When link codes are available:

• Some international fan club sales
• Certain promoter-specific distributions (e.g., mu-mo Shop international orders)
• Resale platforms that support AnyPASS transfer

Note: Link codes are not available for all events. Don't count on this method unless specifically confirmed.

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Companion Tickets on AnyPASS

Japan's concert system often requires companion registration (同行者登録) — where the main ticket holder registers the name and phone number of whoever will attend with them. Here's how it works with AnyPASS:

For the Main Ticket Holder

1. During ticket purchase/application, enter your companion's full name and phone number
2. After ticket distribution, your ticket appears in YOUR AnyPASS
3. Your companion's ticket appears in THEIR AnyPASS (linked to their phone number)

For the Companion

1. Install AnyPASS on your phone
2. Register with the exact phone number that was entered during companion registration
3. Your ticket will automatically appear in your app before the event

Common Mistakes

• Companion entered wrong phone number → ticket goes nowhere
• Companion changed SIM/phone number after registration → can't receive ticket
• Trying to share one phone for two tickets → not possible, each person needs their own device

Complete companion registration guide →

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Troubleshooting

"My ticket isn't showing in AnyPASS"

1. Check the distribution date: Tickets may not appear until 1-7 days before the event
2. Verify your phone number: Make sure AnyPASS is registered with the EXACT same number used at ticket purchase
3. Check for leading zeros: Japanese numbers must include the leading 0 (090, 080, 070)
4. Restart the app: Force-close and reopen AnyPASS
5. Check your internet connection: AnyPASS needs network access to sync tickets
6. Update the app: Make sure you have the latest version

"QR code won't scan at the venue"

1. Maximize screen brightness: Turn brightness to 100%
2. Clean your screen: Smudges can interfere with scanning
3. Hold steady: Don't wave the phone — hold it still at the scanner
4. Check internet: The QR code needs network access to refresh
5. Try closing and reopening the app: This forces a fresh QR code generation

"I changed my phone number / got a new phone"

• If you changed numbers before ticket distribution: Contact the ticketing platform to update your registered number
• If you changed numbers after ticket distribution: Contact the event's support desk ASAP
• If you got a new phone but same number: Install AnyPASS on the new phone, register with the same number, and tickets should sync

Emergency: Day-of-Event Support

Most venues set up support booths (サポートブース) near the entrance, opening 1-2 hours before the show:

• Bring your photo ID (passport), booking confirmation email, and payment proof
• Staff can troubleshoot AnyPASS issues
• In extreme cases, they may issue a backup paper ticket
• Don't panic — venue staff deal with these issues regularly

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AnyPASS vs. Other Japanese Ticket Apps

Japan uses several different digital ticket apps. Here's how AnyPASS compares:

App	Developer	Used For	Key Feature
AnyPASS	avex digital	avex artists, various events	Dynamic QR, English support
ticket board / LIVE QR PLUS	ticket board Inc.	Johnny's/STARTO, major concerts	Face photo matching
Tixplus	Tixplus Inc.	Various artists, festivals	Electronic stamp system
MOALA Ticket	Playground Inc.	Growing number of events	QR-based, modern UI
eplus app	eplus	eplus-purchased tickets	Integrated with eplus purchases

Each app serves different promoters and artists. You may need multiple apps installed depending on which concerts you attend. Full electronic ticket guide →

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Tips for a Smooth AnyPASS Experience

1. Install and set up AnyPASS BEFORE arriving in Japan — if you already have a compatible phone number
2. Or wait until Japan arrival — if you need a Japanese SIM for phone number registration
3. Test the app: After setup, make sure the verification is complete and the app opens smoothly
4. Bring a portable battery: Dead ph ticket. A 10,000mAh power bank is essential
5. Take a screenshot of your booking confirmation (separate from the QR code) as backup ID proof
6. Arrive early: If it's your first time using AnyPASS at a venue, give yourself extra time for any technical issues
7. Keep mobile data active: AnyPASS needs internet to generate QR codes. Airplane mode = no entry
8. Don't delete and reinstall the app on event day — this can cause issues with ticket sync

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Frequently Asked Questions

Q: Can I use AnyPASS on an iPad or tablet?
A: AnyPASS is designed for smartphones. While it may install on tablets, phone number verification via SMS/call is required. Use your phone.

Q: Does AnyPASS work without internet at the venue?
A: No. AnyPASS requires an active internet connection (mobile data or WiFi) to generate and refresh the QR code. Make sure you have data coverage at the venue.

Q: Can I transfer my AnyPASS ticket to someone else?
A: Generally no. AnyPASS tickets are locked to the registered phone number. Some events offer official resale/transfer through the original ticketing platform, which updates the AnyPASS registration.

Q: I have a non-Japanese phone number — will AnyPASS work?
A: AnyPASS supports international phone numbers for verification. However, the ticketing platform you purchased from must ALSO have your non-Japanese number on file. The numbers must match.

Q: What happens if my phone dies at the entrance?
A: Go to the support booth near the entrance with your ID and booking confirmation. Staff can verify your identity and issue a paper backup in most cases. This is why a portable battery is essential.

Q: Can two people use the same phone for entry?
A: No. Each ticket is linked to a unique phone number and device. If you're attending with a companion, they need their own phone with AnyPASS installed.

Q: I'm buying tickets on TIXVOY — will I need AnyPASS?
A: It depends on the specific event. If the original ticket was issued through an AnyPASS-compatible platform, the seller will need to transfer the ticket to your phone number. TIXVOY's support team can guide you through the process for each transaction.

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Recommended Reading

• Complete Guide for Foreign Ticket Buyers
• e+ (eplus) Complete Guide
• Japan Ticket Platforms Comparison