Help Center
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How to buy a ticket
Search
Find the show you want from the homepage or shows list
Browse listings
Compare seller listings by section, seat, and price
Secure checkout
Pick a listing and complete payment via Stripe
Wait for delivery
The seller transfers the ticket to your account within the SLA
Confirm receipt
Confirm you received the ticket; funds release to the seller
Post your wanted show, preferred section, and budget. When a seller lists a matching ticket, we notify both sides automatically. Free to use.
- Payment and payout status are tracked through Stripe Connect, and seller payout is not advanced before order completion
- If the seller fails to deliver on time, TIXVOY first looks for replacement tickets and refunds in full when no replacement is available
- Confirmed fake tickets are covered by a double refund
- All payments go through Stripe encryption — we never store card numbers
Supported payment methods
All payments are processed through Stripe with end-to-end encryption. We never store card numbers. Most major credit and debit cards are supported.
Frequently Asked Questions
Common questions about buying, selling, e-ticket delivery, payments, and refunds on TIXVOY.
Platform
Can tickets listed on TIXVOY be transferred?
Only tickets the seller can legally transfer should be listed. Many Japanese platforms allow companion-ticket distribution, while ID-bound or organizer-restricted tickets must disclose the transfer method before purchase.
Are ID-bound Japanese tickets safe to buy?
ID-bound tickets need extra caution. Buy only when the listing clearly explains the name-change or transfer method and confirms the organizer allows transfer; otherwise entry may be denied.
Do I need a Japanese phone number or fan-club account?
Usually no for TIXVOY checkout. Some e-ticket receipt methods may still require an account, so check the order instructions before purchase.
Buying
When will I receive my ticket after buying on TIXVOY?
For Japan e-tickets, the seller transfers the ticket after payment according to the order instructions. Confirm receipt only after the ticket appears in the required account. Paper-ticket shipping depends on the agreed delivery method.
What payment methods are supported?
Checkout is processed by Stripe. Most major credit and debit cards are supported, and TIXVOY does not store card numbers.
What happens if the seller does not deliver or the ticket is wrong?
Buyer funds stay protected until receipt is confirmed. If the seller misses the delivery window or the ticket materially differs from the listing, TIXVOY can check the case and help cancel the order or issue a refund.
What should I do if I cannot find a ticket?
Post a buying request with your preferred date, seat area, quantity, and budget. When matching supply appears, TIXVOY can notify both sides and help continue with the AI concierge.
Selling
When does a seller get paid?
Seller payout starts after the buyer confirms receipt. Funds are usually sent to the connected payout account within 1-3 business days, minus platform fees.
Continue exploring TIXVOY
Browse non-transaction pages for shows, guides, Q&A, and concert news.
Still have questions?
Our support team is here to help.
When you open a support ticket, please include your order number — it helps us resolve your issue faster.