Japan Konbini Ticket Pickup: The Complete Guide to Collecting Concert Tickets at Convenience Stores (2026)

Japan Konbini Ticket Pickup: The Complete Guide for Foreign Fans

The first time I tried to pick up concert tickets at a FamilyMart in Shibuya, I stood in front of the multi-copy machine for 12 minutes, tapping through Japanese menus I couldn't read, before a staff member gently pointed me to the right screen. I eventually got my tickets — but I also learned that if I'd gone to 7-Eleven instead, I could have just handed a number to the cashier and been done in 30 seconds.

That's the thing about konbini ticket pickup (コンビニ発券) in Japan: it's actually simple once you know the rules, but the rules are scattered across different platforms, different convenience store chains, and different machines — all in Japanese. This guide puts everything in one place.

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The #1 Rule: Your Platform Decides Your Konbini

This is where most foreigners make their first mistake. You can't pick up an eplus ticket at Lawson, and you can't pick up a Lawson Ticket at 7-Eleven. The platform you purchased from locks you into specific convenience store chains.

Platform × Konbini Compatibility Matrix

Platform	7-Eleven	FamilyMart	Lawson	Ministop
eplus (e+)	✅ Pickup	✅ Pickup	❌	❌
Ticket Pia (チケットぴあ)	✅ Pickup	✅ Pickup	❌	❌
Lawson Ticket (ローチケ)	❌	❌	✅ Pickup	✅ Pickup
Seven Ticket	✅ Pickup	❌	❌	❌
CN Playguide	❌	✅ Pickup	❌	❌

Critical: When you purchase tickets on eplus, you choose either "7-Eleven pickup" or "FamilyMart pickup" as your delivery method. Once selected, you cannot switch. If you chose FamilyMart, you must go to FamilyMart. Any branch nationwide is fine, but it must be the right chain.

Watch out for Lawson Store 100 — these stores have a green logo (not blue) and do NOT have Loppi terminals. You cannot pick up tickets there. Also, some Natural Lawson locations may not have Loppi machines. Always look for the standard blue Lawson sign.

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Quick Recommendation: Which Konbini Is Best for Foreigners?

7-Eleven wins, hands down.

Here's why: For eplus and Ticket Pia reserved ticket pickup, you don't even need to touch the machine. You walk up to the cashier, give them your 13-digit pickup number, they scan it, you pay, and they hand you the ticket. The entire interaction can be done without speaking a word of Japanese — just show the number on your phone screen.

At FamilyMart, you have to operate the multi-copy machine yourself (entirely in Japanese). At Lawson, you have to use the Loppi terminal (also in Japanese). Both are doable with this guide, but 7-Eleven removes the machine entirely from the equation.

If you haven't purchased yet and have the choice: select 7-Eleven pickup.

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What Numbers You Need (Don't Leave the Hotel Without These)

Before heading to the konbini, make sure you have the right code. Using the wrong number is the #1 error.

Platform	Number Type	Digits	Where to Find It
eplus	払込票番号 (Payment slip number)	13	Order history or confirmation email. Pickup numbers start with 22xxx
Ticket Pia	引換票番号 (Exchange ticket number)	13	"Myチケット" page or confirmation email
Lawson Ticket	予約番号 (Reservation number)	10	Confirmation email + your registered phone number
Seven Ticket	払込票番号	13	Confirmation email or website

Common mistake: Confusing the short 4-digit 受付番号 (receipt number) with your actual 13-digit pickup number. The short number will NOT work at the store.

Pro tip: Screenshot everything before you leave. Hotel Wi-Fi is reliable; konbini Wi-Fi is not. Have your number saved as a photo, not just in an email you need to load.

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Step-by-Step: Picking Up Tickets at Each Konbini

7-Eleven: The Easiest Option

For eplus / Ticket Pia reserved tickets:

You don't use the multi-copy machine at all.

1. Walk to the cash register
2. Tell the cashier: "インターネットのチケットです" (Intānetto no chiketto desu — "It's an internet ticket") — or simply show them your 13-digit number on your phone
3. The cashier scans or enters your number
4. Confirm the event name and details on the screen
5. Pay (cash or credit card accepted — foreign credit cards generally work at 7-Eleven)
6. Receive your printed ticket(s)

That's it. Total time: about 1-2 minutes.

For Seven Ticket direct purchases (buying at the store):

1. Go to the multi-copy machine (マルチコピー機)
2. Touch "チケット" on the main screen
3. Select "セブンチケット"
4. Search by keyword, genre, or event code
5. Select your event and tickets
6. The machine prints an application slip (申込券)
7. Take the slip to the register within 30 minutes
8. Pay and receive your ticket

FamilyMart: Multi-Copy Machine Required

The old Famiport terminals were fully replaced by multi-copy machines in 2022. All current instructions refer to the new machines.

For eplus / Ticket Pia reserved ticket pickup:

1. Find the multi-copy machine (large touchscreen, usually near the entrance)
2. On the main screen, tap "チケット" (Ticket)
3. Tap "予約済チケットの支払・発券" (Payment & issuance of reserved tickets)
4. Tap "番号入力へ" (Enter number)
5. Enter your 13-digit payment slip number using the on-screen keypad
6. Confirm the displayed info (your name, event name, date)
7. Press "OK"
8. The machine prints an application slip (申込券 / Mコピーサービス券)
9. Take it to the register within 30 minutes — it expires after that
10. Pay and receive your ticket(s)

Alternative: eplus barcode method at FamilyMart

If you have the eplus app:

1. Open your order history in the eplus app
2. Tap "支払方法/受取方法案内"
3. Tap "バーコード表示" (Display barcode)
4. Show the barcode directly to the cashier — do NOT use the multi-copy machine
5. The barcode expires in 10 minutes. If it expires, wait 5 minutes and regenerate

Lawson: Loppi Terminal

For Lawson Ticket reserved ticket pickup:

1. Find the Loppi terminal (green screen, usually near the entrance)
2. Touch "ローソンチケット各種お手続き" on the main screen
3. Select "予約済みチケットのお引き取り/お支払い" (Reserved ticket pickup/payment)
4. Enter your 10-digit reservation number (予約番号)
5. Enter your registered phone number or member number
6. Confirm the displayed information
7. Loppi prints an application slip (申込券)
8. Take it to the register within 30 minutes
9. Pay and receive your ticket

Easier method: Loppi QR Code

If your confirmation email includes a Loppi専用コード (Loppi-specific QR code):

1. Display the QR code on your phone
2. Hold it up to the Loppi's barcode reader (located below the screen)
3. It jumps directly to the pickup screen — no number entry needed
4. Confirm and take the slip to the register within 30 minutes

For direct purchase via L-code:

1. Touch "ローソンチケット" on Loppi
2. Select "チケットの直接購入" (Direct ticket purchase)
3. Enter the L-code (5-digit code found on event pages)
4. Select event details and number of tickets
5. Take printed slip to register within 30 minutes

Ministop

Ministop uses the same Loppi terminal as Lawson. The process is identical. Ministop only works with Lawson Ticket.

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Fees: How Much Extra Will You Pay?

Konbini ticket pickup involves multiple fees stacked on top of the ticket price. As of 2025-2026, fees have increased across all platforms.

Fee Comparison Table (per ticket, tax included)

Fee Type	eplus	Ticket Pia	Lawson Ticket
System fee (システム利用料)	¥220	¥330	¥330
Store issuance fee (発券手数料)	¥165	¥165	¥165
Konbini payment fee (決済手数料)	¥330/order	¥330/order	¥330/order
Total (1 ticket, konbini pay)	¥715	¥825	¥825
Total (2 tickets, konbini pay)	¥1,100	¥1,320	¥1,320

Real example: A ¥9,800 concert ticket on Ticket Pia with konbini payment + konbini pickup costs ¥10,625 total — an 8.4% markup. For a ¥3,000 ticket, fees reach 27.5% of the ticket price.

How to save on fees:

• Pay by credit card online before pickup → saves the ¥330 konbini payment fee
• Some platforms: eplus electronic tickets have lower or zero issuance fees
• Ticket Pia Premium members: issuance fee waived for general sale purchases

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Payment Methods at Each Konbini

Konbini	Cash	Credit Card	IC Card (Suica etc.)	QR Pay
7-Eleven	✅	✅ (incl. foreign cards)	nanaco only	❌
FamilyMart	✅	✅ (VISA/MC/JCB/AMEX)	FamiPay only	❌
Lawson (store payment)	✅	✅	✅ (transport IC)	✅
Lawson (konbini deposit)	✅	❌	❌	❌

For foreigners: 7-Eleven is the most reliable for foreign credit cards. FamilyMart acceptance of foreign cards can be inconsistent depending on the transaction type.

Important Lawson caveat: If you chose "コンビニ入金" (convenience store deposit) as your payment method when ordering, you can ONLY pay in cash. But if you chose "店頭支払い" (store payment), credit cards and other methods are accepted.

Always bring cash as backup. Even if you plan to pay by card, some transactions may require cash depending on the payment method you selected during purchase.

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Deadlines: Don't Miss These

Payment Deadline (支払期限)

• Typically 3-4 days after winning/purchasing via lottery
• If you miss it: automatic cancellation, no recovery. The ticket returns to the pool.
• Check your confirmation email for the exact deadline — it varies by event

Issuance Period (発券期間)

• Each event has a specific window when tickets can be picked up
• Usually opens a few days to a few weeks before the event
• Ends on the event date itself (but Lawson Ticket cuts off at 23:00, not midnight)
• Check your order history page for exact dates

Application Slip Expiry

• The slip printed from any konbini machine (Loppi or multi-copy) expires in 30 minutes
• If expired, just re-operate the machine — no penalty
• eplus FamilyMart barcode: expires in 10 minutes

What If You Paid But Didn't Pick Up?

This is the worst scenario. If you already paid for the ticket but never picked it up before the issuance period ended:

• No refund. Your purchase contract is fulfilled — you paid for the ticket.
• The ticket is treated as "purchased but not used"
• This is identical to buying a ticket and simply not attending

Bottom line: Pick up your tickets as soon as the issuance period opens. Don't wait.

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The 10 Most Common Mistakes (and How to Avoid Them)

1. Going to the wrong konbini — Check which chain your platform supports before leaving
2. Using the wrong number — It's the 13-digit number (not the 4-digit receipt number)
3. Confusing the slip with the ticket — The machine prints an application slip; your ACTUAL ticket is printed at the register after payment
4. Going to Lawson Store 100 — Green logo stores don't have Loppi. Look for the blue Lawson
5. Missing the 30-minute window — Don't print the slip and then go shopping
6. Arriving during maintenance — eplus/FamilyMart system is down on the 1st and 3rd Thursday of each month, approximately 1:25 AM - 8:00 AM
7. No cash at Lawson — If you selected "コンビニ入金," it's cash-only
8. Trying to scan an electronic ticket QR at the machine — If your event uses e-tickets (QR code on phone), that IS your ticket. Don't go to a konbini at all.
9. Waiting until the last day — Machine errors, system downtime, or just a long line can make you miss the deadline
10. Not checking the ticket at the register — Verify event name, date, seat number, and ticket count before leaving the store. Errors are nearly impossible to fix later.

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Konbini Pickup vs. Electronic Tickets: Which Will You Get?

As of 2026, the choice between konbini pickup and electronic tickets is usually made by the event organizer, not the buyer.

When you'll likely get konbini pickup:

• Events that specifically require paper tickets
• Events with souvenir-style commemorative tickets
• Certain older ticketing systems
• Events where the organizer wants maximum accessibility

When you'll likely get electronic tickets:

• Most major concerts (increasingly standard)
• Events with strict anti-scalping measures
• Events using LINE-linked ticketing

Electronic ticket formats you may encounter:

• スマチケ (SmaTICKET) — eplus app-based, tied to your smartphone
• MOALA Ticket — Ticket Pia's web-based system, no app needed (foreigner-friendly)
• tixeebox / チケプラ (Tixplus) — app-based, common for K-pop and STARTO events

The trend: Japan is steadily shifting to electronic tickets, but konbini pickup remains widely available in 2026 — especially for events sold through eplus and Ticket Pia general sales.

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Practical Tips from Experience

1. Best konbini for foreigners: 7-Eleven — No machine needed for reserved ticket pickup, foreign credit cards accepted, staff are used to ticket transactions

2. Best time to go: Late morning or early afternoon on weekdays. Avoid rush hours (7-9 AM, 5-7 PM) and lunch (12-1 PM). The store is calmer and staff can help if needed

3. Screenshot your pickup number — Don't rely on loading a website or email in the store. Japan's konbini Wi-Fi requires registration and can be unreliable

4. What to bring: Your pickup number (written or screenshotted), cash as backup, your phone with the confirmation email accessible, and if the event requires ID — your passport

5. What to say at 7-Eleven: Point to your number and say "チケット、お願いします" (Chiketto, onegaishimasu — "Ticket, please"). That's all you need.

6. Any branch works — You don't need to return to the same branch where you paid. Any branch of the correct chain nationwide is fine

7. Verify immediately — Check event name, date, venue, seat number, and ticket count at the register before leaving. Printing errors are rare but not impossible.

8. Pick up early — As soon as the issuance period opens. This gives you buffer time in case of system issues, and you won't spend your concert day stressed about logistics

9. For multiple tickets — All tickets from one order are usually printed together. At 7-Eleven, multiple ticket payments can be consolidated into one transaction

10. Keep all papers separate — You may receive 3 documents: (1) application slip from machine (can discard after payment), (2) payment receipt (keep), (3) the actual ticket (bring to venue). Only #3 gets you into the event.

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Frequently Asked Questions

Q: Can I pick up tickets at any branch, or do I need to go to a specific location?
A: Any branch of the correct chain works. If you selected 7-Eleven pickup, any 7-Eleven in Japan is fine. You don't need to go to a specific store.

Q: What if the machine gives an error?
A: Try again — temporary errors are common. If it persists, check that you're using the correct number type (13-digit, not 4-digit). If the issuance period hasn't started yet, the machine will reject the number. Check your confirmation email for the exact issuance start date.

Q: Can I pick up someone else's tickets for them?
A: Generally no. Most platforms require the purchaser (the person whose name is on the order) to pick up the tickets. However, at 7-Eleven, since you're just providing a number, the system doesn't verify identity at pickup — it's enforced at the venue instead.

Q: What if I lose the physical ticket after picking it up?
A: There is generally no reissue for lost paper tickets. Treat them like cash. Some organizers may help at the venue help desk with proper ID, but this is not guaranteed.

Q: Do I need to speak Japanese?
A: At 7-Eleven, no — just show the number. At FamilyMart and Lawson, you need to navigate Japanese-only machines, but with this guide's step-by-step instructions, you can follow the screen flow by matching the Japanese text. The key buttons are identified above.

Q: Is konbini ticket pickup available 24 hours?
A: Yes, convenience stores are open 24/7 and the machines are generally available around the clock — except during system maintenance windows (eplus/FamilyMart: 1st and 3rd Thursday, ~1:25-8:00 AM).