legal.center.titleLegal Center
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General Terms of Service
GENERAL TERMS OF SERVICE
Services provided by:
TIXVOY GROUP LIMITED (hereinafter referred to as "the Company", "we" or "our")
Chapter 1:
ACCEPTANCE & SCOPE OF THE AGREEMENT
1.1.
Legal Nature and Composition of the Agreement:
These "General Terms of Service" ("General Terms") constitute a fully legally binding contract governing the relationship between you (as an individual or representing a legal entity) and the Company.
This "Complete Agreement" consists of the following parts and shall be interpreted in the following order of priority: (i) any "Specific Service Agreements" that you agree to when using specific services;
(ii) these "General Terms of Service";
(iii) our "Privacy Policy Statement";
(iv) any other platform policies, rules or guidelines that we may publish from time to time and reference herein.
You agree that we may update these documents from time to time.
1.2.
Acts Constituting Acceptance:
Your consent and acceptance of these General Terms and the Complete Agreement is made expressly or impliedly through any one or more of the following acts, and such acceptance is unconditional and irrevocable: (a) Express Consent:
On the registration page of our website or application or any other necessary stage, by actively checking the checkbox indicating "I have read and agree to.
.
.
" or clicking "Register", "Agree", "Continue" or any button with similar functionality.
(b) Consent by Use
In the absence of express consent, any actual use of any part of this service, including but not limited to creating an account, logging in, posting content, submitting orders, or browsing as an unregistered user, constitutes your implied acceptance of the then-current version of the agreement.
(c) Binding Nature of Agency Actions
If you use this service on behalf of a company, partnership, trust or any other legal entity ("the Entity"), you hereby make personal representations and warranties to us that you have the full, valid and unrestricted legal authorization granted by the Entity to bind it to this Agreement.
References to "you" or "user" in this Agreement shall refer to both you personally and the Entity you represent.
1.3.
Core User Warranties:
In accepting this Agreement, you simultaneously make the following core, ongoing warranties to us: (a) Legal Capacity:
You have reached the legal age of majority as required by the laws of your usual place of residence and the Hong Kong Special Administrative Region (usually 18 years old), or if below that age but legally permitted, you have obtained the consent of your parents or legal guardians, and they have agreed on your behalf to be bound by this Agreement.
(b) Information Authenticity
All information you provide to us is true, accurate, complete and current at the time of provision, and you undertake to continuously maintain the accuracy of such information.
Chapter 2:
OUR SERVICES & ROLE DEFINITION
2.1.
Nature of the Platform:
A Venue: You must clearly understand that our platform is essentially a technological venue for user interaction.
We utilize our technology and expertise to provide an online space for users who wish to engage in ticket-related transactions or services to discover, communicate and execute transactions.
2.2.
Strict Limitation of Our Role:
Our legal role is strictly limited to the following scope, and any inference beyond this scope is invalid: (a) Technology Service Provider:
Our primary role is as a technology service provider.
We do not directly participate in transactions between users, nor do we act as a buyer, seller or service provider in any transaction.
We bear no responsibility for the performance of any agreements reached between users.
(b) Limited Collection Agent (in specific circumstances)
Only when explicitly authorized in specific "Specific Service Agreements" will we act as a limited collection agent for a particular user party for specific purposes.
This agency relationship is strictly limited to the mechanical operation of "collecting and settling payments" and does not constitute any broader fiduciary relationship or imply that we provide guarantees for the performance of relevant users.
(c) No Endorsement Statement
Any content on our platform, including user-generated reviews, "popular seller" labels, or any form of ranking, does not constitute any form of endorsement, recommendation or guarantee by us regarding the quality, legality, reliability or value of any user, listing information or their stated activities.
This information may be algorithmically generated or user-submitted and is for your reference only.
Your decision to engage in any transaction must be based on your own independent judgment and risk assessment.
(d) Limited Verification
We may provide certain procedures to help verify user information (such as phone or email verification).
You acknowledge that the purpose of these procedures is to increase the difficulty of fraud but in no way constitutes a guarantee of user identity.
We are not responsible for the true identity, credit status or accuracy of statements of any user.
2.3.
Disclaimer Regarding Offline Events & Handling of Changes (a) Unrelated to the Event Itself:
You expressly acknowledge that the Company, as an online technology platform, has no connection whatsoever to the planning, organization, operation or safety conditions of any offline activities, performances or gatherings ("the Event") promoted or traded through this service.
We bear no responsibility for the quality, legality, safety or timely occurrence of the Event.
Any claims arising from the Event itself (including but not limited to event cancellation, content changes, venue conditions or any on-site incidents) must be directed to the event organizers or relevant responsible parties.
(b) Framework for Handling Event Changes
If an event is postponed or cancelled, the relevant handling procedures and responsibility allocation shall follow the specific provisions in the "Specific Service Agreement" applicable to that transaction.
As a general principle, unless otherwise specified in the specific agreement:
(i) For postponements, existing transactions should remain valid, and buyers may not unilaterally cancel orders on this basis.
(ii) For cancellations, buyers shall be entitled to refunds, with the ultimate source of such refunds being the seller or service provider.
This clause aims to establish a basic framework, with specific implementation details defined by specific agreements.
Chapter 3:
ACCOUNT REGISTRATION, MANAGEMENT & TERMINATION
3.1.
Registration Requirements and Account Types:
You must create an account through our registration process to use the core functions of this platform.
You agree to create only one account for yourself (or the single entity you represent).
It is strictly prohibited to use false identities, others' information or disposable email addresses to register multiple accounts for improper gain.
We reserve the right to unilaterally merge or terminate accounts that we reasonably believe are duplicates or controlled by the same entity.
3.2.
Ongoing Obligations Regarding Account Information:
You have an ongoing obligation to ensure that your account information is accurate and complete at all times.
In particular, you must provide and maintain a valid email address and phone number that can reach you promptly.
All notices we send to your registered email address shall be deemed effectively delivered upon sending.
You shall bear all consequences of missing important notices (such as order changes, delivery instructions, etc.
) due to your failure to maintain accurate contact information.
3.3.
Account Security:
Your Absolute Responsibility (a) Password Complexity and Confidentiality:
You agree to set a sufficiently complex password and maintain the highest level of confidentiality regarding it.
It is strictly prohibited to disclose your password to any third party.
(b) Complete Responsibility for Account Activity
You bear absolute, non-delegable responsibility for all actions occurring under your account, including but not limited to any content posting, order submission, agreement acceptance, and any fees or liabilities arising from these actions.
(c) Mandatory Notice Obligation for Security Incidents
If you discover or have any reason to suspect any unauthorized access to, use of, or any other security breach of your account, you must immediately notify us in writing within 24 hours of discovery.
All activities occurring under your account prior to notifying us shall be deemed authorized by you.
3.4.
Account Suspension, Termination & Our Discretionary Rights (a) Our Rights:
We reserve the right, in our absolute discretion, to take any of the following actions at any time for any reason (or no reason): (i) refuse to open an account for you;
(ii) suspend your access to some or all functions of this service;
(iii) permanently terminate your account and your right to use this service.
(b) Consequences of Termination and Settlement
After your account is terminated: i.
All licenses and rights granted to you under this Agreement shall immediately terminate.
ii.
We will determine how to handle any pending transactions based on specific circumstances (particularly the reasons leading to termination).
If termination is due to your serious breach, we have the right to immediately cancel all your pending orders.
iii.
We have the right to withhold any unsettled funds in your account for a reasonable period (e.
g.
, 90-180 days) to pay for any potential claims, chargebacks, fines or damages arising from your actions.
After deducting all relevant fees, if there is a balance remaining, we will pay it to you.
iv.
We have no obligation to retain or export any of your account data or user content.
(c) Survival Clauses
Even after termination of this Agreement, those clauses that by their nature should continue to be effective (e.
g.
, Chapter 5 Intellectual Property, Chapter 10 Limitation of Liability, Chapter 11 User Indemnification, Chapter 12 Dispute Resolution, etc.
) shall remain in full force indefinitely.
Chapter 4:
ACCEPTABLE USE & PLATFORM CODE OF CONDUCT
4.1.
Introduction:
Maintaining the Platform Ecosystem: This chapter aims to clarify the basic behavioral guidelines that all users must follow when using this service.
You acknowledge that a healthy, fair and safe platform ecosystem is the fundamental prerequisite for protecting the interests of all users, including yourself.
We adopt a zero-tolerance policy toward violations of the rules in this chapter.
Any violation will constitute a material breach of this Agreement and may result in immediate termination of your account, and you may need to bear corresponding legal and economic responsibilities.
4.2.
Strict Limitations on Information and Data Use:
During your use of this service, you may come into contact with or obtain non-public information belonging to other users or the Company ("Restricted Information").
You hereby agree and undertake to strictly comply with the following usage restrictions: (a) "Necessity" and "Single Purpose" Principles:
You may only access and use Restricted Information within absolutely necessary limits for the purpose of processing and completing your specific, valid transactions on this platform.
For example, sellers obtaining buyers' addresses for shipping physical tickets.
(b) Strict Prohibition of Data Aggregation and Commercial Use
Under no circumstances may you use Restricted Information for any purpose other than completing that specific transaction.
Explicitly prohibited behaviors include but are not limited to: (i) building, supplementing or maintaining your own marketing lists, contact databases or any form of business intelligence systems;
(ii) sending any unsolicited commercial advertisements, promotional information or spam to other users;
(iii) disclosing, transferring or providing Restricted Information in any form (sale, rental, exchange, gift, etc.
) to any third party, unless you obtain dual written consent from the information subject and us.
(c) Strict Anti-Circumvention
It is strictly prohibited to use any information obtained from this platform to attempt or actually conduct or complete transactions with other users outside this platform to circumvent platform fees or rules.
Such behavior will be considered fundamental destruction of our business model and serious fraud, and we shall have the right to claim liquidated damages from you equivalent to multiple times the service fees payable for that transaction, and permanently terminate your account.
4.3.
Absolute Obligations Regarding Platform System Integrity and Security:
You have an absolute obligation not to damage or attempt to damage the integrity, performance or security of our technical platform.
The following behaviors are strictly prohibited: (a) Prohibition of Automated Access:
Without our prior explicit written permission for specific uses and scope, it is strictly prohibited to use any form of automated tools—including but not limited to bots, spiders, scrapers, screen recording scripts or any other automated programs—to access this service for behaviors including but not limited to data collection, price monitoring, account registration, content posting or any other non-human routine operations.
(b) Prohibition of Circumventing Technical Protection Measures
It is strictly prohibited to take any measures to attempt to bypass, disable, interfere with or crack any technical protection mechanisms we deploy.
This includes but is not limited to: (i) challenging or ignoring our robots.
txt exclusion protocol;
(ii) attempting to bypass API call frequency, authentication or authorization restrictions;
(iii) using proxy servers, IP pools or any other technology to hide your real IP address to circumvent access restrictions;
(iv) interfering with or bypassing our CAPTCHA systems.
(c) Prohibition of Imposing Unreasonable Load
It is strictly prohibited to engage in any behavior that would cause or could potentially cause (as determined unilaterally by us based on our reasonable technical standards) unreasonable or disproportionately massive load on our servers, databases, networks or any other IT infrastructure.
(d) Prohibition of Injecting Malicious Code
It is strictly prohibited to upload, distribute or inject any viruses, worms, trojans, spyware, adware, ransomware or any other malicious software or destructive code by any means.
(e) Prohibition of Security Penetration Testing
Without written authorization through our official channels, it is strictly prohibited to conduct any form of vulnerability scanning, penetration testing or any other security assessment of our systems or networks.
4.4.
Behavioral Guidelines for Transaction Integrity and Content Publishing:
When using this service for any transactions or publishing any content, you must adhere to the highest standards of integrity: (a) Compliance with All Applicable Laws and Regulations:
You undertake that all your actions fully comply with all applicable laws of the Hong Kong Special Administrative Region, as well as relevant laws of your own jurisdiction and the jurisdiction of your transaction counterparts.
(b) Principle of Honesty and Good Faith
You must act with honesty and good faith and not engage in any form of fraud, collusion, conspiracy or misleading behavior.
This explicitly includes but is not limited to: (i) Prohibition of Price Manipulation:
Users may not artificially inflate or manipulate the prices of goods or services by any means.
(ii) Prohibition of Sham Transactions:
It is strictly prohibited for users to engage in false or "brushing" transactions to forge transaction history, improve credit scores or achieve any other improper purposes.
(c) Prohibition of Publishing Inappropriate Content
It is strictly prohibited to publish any false, inaccurate, defamatory, slanderous, threatening, obscene, pornographic, hate speech or any other content that may cause public offense or violate universal moral standards.
(d) Respect for Others
You must interact with other users and our employees in a professional and respectful manner.
Any form of harassment, abuse, personal attacks or discriminatory speech is strictly prohibited.
Chapter5: INTELLECTUAL PROPERTY
5.1.
Our Proprietary Assets:
You acknowledge and agree that this service and all its content and underlying technology, including but not limited to its unique "look and feel", all software (including source code and object code), algorithms, databases, designs, text, graphics, icons, images, audio clips, video clips, trademarks, service marks, trade names and logos (collectively "Platform Assets"), are intellectual property and trade secrets of significant value exclusively owned by the Company and/or our licensors.
All Platform Assets are fully protected by Hong Kong and international copyright law, trademark law, patent law, trade secret law and other relevant intellectual property laws.
5.2.
Limited Use License Granted to You:
Subject to your full compliance with this Agreement, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable license that may be revoked by us at any time, allowing you to access and use Platform Assets on your personal devices solely for the intended purpose of accessing and using this service.
Any rights not expressly granted to you in this Agreement are expressly reserved by us.
5.3.
Strictly Prohibited Infringing Acts:
Except for the limited license above, you may not (and may not allow any third party to): (i) copy, modify, translate, adapt or create derivative works of Platform Assets in any form;
(ii) reverse engineer, decompile, disassemble or otherwise attempt to extract the source code or underlying ideas of any Platform Assets;
(iii) use Platform Assets for any purpose unrelated to this service;
(iv) remove, obscure or modify any copyright, trademark or other proprietary notices attached to Platform Assets.
Chapter 6:
FEES, PAYMENTS, AND TAXES
6.1.
Fees:
We may charge you fees for providing different aspects of this service (e.
g.
, buyer service fees, seller service fees, delivery fees, etc.
).
The specific amounts, calculation methods and payment terms for all fees will be detailed in the relevant "Specific Service Agreements" and clearly displayed to you in the final step before conducting transactions.
We reserve the right to adjust fee standards at any time.
Any adjustments will be notified by posting on the website or directly notifying you and will apply to all new transactions after publication.
6.2.
Payment Processing & Payouts:
We partner with one or more reputable third-party payment processors to securely handle all payment transactions.
By making payments on this platform, you agree to be bound by the relevant terms and conditions of such payment processors.
We ourselves do not directly process or store your complete payment card information (such as complete credit card numbers).
Payment settlement to sellers or service providers, including timing and currency, will be detailed in the relevant "Specific Service Agreements".
Our general principle is that payment settlement will occur within a reasonable time after the relevant transaction or activity is successfully completed to ensure the ultimate validity of the transaction.
6.3.
Tax Responsibilities: (a) Your Responsibility:
You shall be independently responsible for determining whether your transactions generate any tax liabilities in any jurisdiction (including but not limited to sales tax, value-added tax, goods and services tax, personal or corporate income tax, etc.
) and for filing and paying such taxes to the appropriate tax authorities yourself.
We do not provide any tax advice.
(b) Our Withholding and Remittance Obligations
Notwithstanding the foregoing, if any applicable law requires us as a platform to withhold and remit any taxes on your transactions, you hereby authorize us to deduct such taxes from any payments made to you and remit them to the relevant tax authorities on your behalf.
Chapter 7:
THIRD-PARTY LINKS, CONTENT & SERVICES
7.1.
Third-Party Content:
This service may contain content provided by third parties (including other users and advertisers) or links to third-party websites, applications or resources.
You acknowledge that we exercise no control over and make no endorsement of or assume any responsibility for the availability, accuracy, legality or content of such third-party content or services.
7.2.
Disclaimer of Responsibility:
You access and use any such third-party services entirely at your own risk.
Your interactions with any third parties, including payments and goods delivery, and any other terms, conditions, warranties or representations, are solely matters between you and such third parties.
We strongly recommend that you carefully read their terms of service and privacy policies before interacting with any third parties.
We assume no responsibility for any form of loss or damage resulting from your use of or reliance on any third-party services.
Chapter 8:
PLATFORM GUARANTEE POLICY
8.1.
Nature and Purpose of the Policy:
This "Platform Guarantee Policy" is a commercial commitment we voluntarily provide to enhance user confidence in transactions on this platform.
You must understand that this policy is not an insurance contract or financial guarantee;
it does not create any independent legal rights nor does it replace or override any other terms of this Agreement (particularly the limitation of liability in Chapter 10).
We have sole and final discretion over the interpretation, implementation and whether to provide protection in specific circumstances under this policy.
We reserve the right to modify or terminate this policy at any time without notice.
8.2.
Scope of Application of the Guarantee:
This policy applies only to transactions that are completed with payment through this platform and comply with all provisions in the relevant "Specific Service Agreements" and are in good standing.
Any transactions that we reasonably suspect involve fraud, abuse or violation of this Agreement do not enjoy protection under this policy.
8.3.
Prerequisites to Guarantee:
User's Duty to Cooperate: As an absolute prerequisite to eligibility for any protection under this policy, you must, after problems arise, provide all relevant information (such as communication records, ticket photos, payment receipts, etc.
) within the time specified according to our requirements and fully cooperate with our investigation.
Any failure to fully cooperate will result in your permanent loss of eligibility for protection under that transaction.
Chapter 9:
SUSPENSION, MODIFICATION, AND TERMINATION OF SERVICES
9.1.
Our Right to Modify or Terminate Services:
We are committed to continuously improving our services.
Therefore, we reserve the right, in our absolute discretion, to temporarily or permanently modify, replace, suspend or completely terminate any part or all of this service at any time, whether or not advance notice is given.
You agree that we need not assume any liability to you or any third party for exercising this right.
9.2.
Service Availability:
You acknowledge that this service may be temporarily unavailable due to scheduled maintenance, emergency repairs, equipment failures, network interruptions or any other reasons.
While we will strive to minimize impact on users, we assume no responsibility for any losses or inconvenience caused by service interruptions.
Chapter 10:
DISCLAIMERS & LIMITATION OF LIABILITY
10.1.
Risk Acknowledgment:
You expressly understand and agree that you use this service entirely at your own risk.
10.2.
General Disclaimer:
To the maximum extent permitted by applicable law in Hong Kong, this service is provided strictly on an "AS IS" and "AS AVAILABLE" basis.
We expressly disclaim any warranties, representations or guarantees of any kind, whether express, implied or statutory.
10.3.
Legal Effect of Liability Limitations: (a) Complete Exclusion of Indirect and Consequential Damages:
Under no circumstances, regardless of legal theory and regardless of whether we have been advised of the possibility of such damages, shall the Company and its directors, officers, employees, affiliates, partners and licensors be liable for any indirect, incidental, special, punitive, punitive or consequential damages of any kind.
(b) Liability Cap for Direct Damages
If we are still determined by a court of competent jurisdiction to be liable to you for direct damages, our total, cumulative liability for damages shall be strictly limited to the higher of: (i) the total amount of service fees you actually paid to us for the specific transaction giving rise to the claim during the twelve (12) month period preceding the date of the event that first gave rise to the claim;
or (ii) One Thousand Hong Kong Dollars (HKD 1,000.00).
(c) Scope of Application
This liability limitation clause applies to any and all claims, demands or losses arising from or related to this Agreement or your use of this service, regardless of their nature, including but not limited to:
(i) service errors, interruptions or unavailability;
(ii) reliance on any information on the platform;
(iii) disputes or fraudulent behavior between users;
(iv) data loss or corruption;
(v) any type of personal injury or property damage.
Chapter11: INDEMNIFICATION
11.1.
Your Indemnification Obligations:
You agree to indemnify, defend and hold completely harmless the Company and its affiliates, and our respective officers, directors, employees and agents (collectively "Indemnified Parties") from and against any and all third-party claims, lawsuits, legal proceedings, investigations, demands, liabilities, damages, losses, fines, penalties and expenses (including but not limited to reasonable attorneys' fees, accounting fees, expert witness fees and litigation expenses of any nature) arising from or in any way related to one or more of the following: (a) any breach or alleged breach by you of this Agreement or any platform policies;
(b) your improper, negligent or illegal use of this service;
(c) any user content you post, particularly when it infringes third-party intellectual property rights, privacy rights or other rights;
(d) any disputes between you and any other users or any third parties;
(e) your violation of any applicable laws, regulations or rules;
(f) your failure to properly assess, declare or pay any taxes arising from your transactions on this platform, resulting in any claims or assessments by tax authorities against the Indemnified Parties;
(g) if you are an event organizer or initial issuer of tickets, any claims against the Indemnified Parties arising from the event itself (including its cancellation, postponement, content or safety issues).
11.2.
Our Defense Control Rights:
We reserve the right to assume, at our own expense, exclusive defense and control of any matter for which you are required to indemnify us.
In such cases, you agree to fully cooperate with us in assisting any viable defense.
You may not settle any such matter without our prior written consent.
Chapter 12:
GOVERNING LAW & DISPUTE RESOLUTION
12.1.
Governing Law:
The formation, validity, interpretation, performance and any disputes arising from or related to this Agreement (collectively "Disputes") shall be exclusively governed by and interpreted most comprehensively under the laws of the Hong Kong Special Administrative Region, without resort to any conflict of laws principles that might lead to the application of laws of other jurisdictions.
The United Nations Convention on Contracts for the International Sale of Goods expressly does not apply to this Agreement.
12.2.
Dispute Resolution Procedures: (a) Mandatory Amicable Consultation:
Before initiating any formal legal proceedings, the parties agree that they must first seek informal resolution of disputes through good faith consultation.
The party initiating this process must send a written "Dispute Notice" to the other party through verifiable means (such as registered mail or email with delivery receipt), detailing the factual basis and nature of the dispute and the specific relief sought.
(b) Consultation Period: Within sixty (60) calendar days after receipt of the "Dispute Notice", both parties should make best efforts to resolve the dispute through direct communication.
(c) Final Resolution
If the dispute remains unresolved after the expiration of the aforementioned sixty-day consultation period, we reserve the absolute, unilateral right to decide at our sole discretion to submit the dispute to (i) the Hong Kong International Arbitration Centre (HKIAC) for binding final arbitration under its arbitration rules then in effect;
or (ii) litigation resolution in a court of competent jurisdiction in the Hong Kong Special Administrative Region.
You hereby expressly waive any right to object to this choice.
If we choose litigation, both parties hereby irrevocably and unconditionally agree to submit to the exclusive personal jurisdiction and venue of Hong Kong courts and waive any objections to such venue that might be based on the principle of "forum non conveniens" or other grounds.
Chapter 13:
MISCELLANEOUS PROVISIONS
13.1.
Entire Agreement:
This Agreement (including all platform policies it references) constitutes the complete, final and exclusive agreement between you and the Company regarding this service and supersedes any and all prior or contemporaneous understandings, agreements, representations or warranties, whether oral or written, concerning the subject matter of this Agreement.
13.2.
Amendment:
We reserve the right to unilaterally modify or replace any part of this Agreement at any time.
Any modifications will take effect immediately upon posting on our website.
We will indicate revisions by updating the "Last Updated" date at the top of this page.
For modifications we consider material, we may at our discretion provide additional notice through email or in-platform notifications.
Your continued use of this service after any such modifications take effect constitutes your definitive acceptance of the new agreement.
13.3.
Severability:
If any term, provision or part of this Agreement is determined by any court or arbitral tribunal of competent jurisdiction to be invalid, illegal or unenforceable to any extent, such term shall be modified to the minimum extent necessary to make it legal and valid, or if modification is not possible, it shall be deemed severed from this Agreement.
The remaining terms of this Agreement shall not be affected and shall continue to maintain their full force and effect to the maximum extent permitted by law.
13.4.
No Waiver:
Our failure or delay in exercising any right, power or privilege under this Agreement should not be construed as a waiver of such rights.
Similarly, any single or partial exercise of any right shall not preclude further exercise of that right or any other right.
Any waiver of our rights must be made in writing and signed by our authorized representative to be effective.
13.5.
Assignment:
You may not assign, transfer, delegate or sublicense any of your rights or obligations under this Agreement without our prior express written consent.
Any attempt to do so in violation of this clause shall be void ab initio.
We may assign, transfer or delegate any or all of our rights and obligations under this Agreement to any of our affiliates or any entity related to a merger, acquisition or asset sale of our business without restriction at any time.
13.6.
Relationship of the Parties:
This Agreement is not intended and should not be construed as creating any form of partnership, joint venture, employment, franchise or broader agency relationship between you and us.
You and we are independent contracting parties.
13.7.
Force Majeure:
We shall not be liable for any failure to perform or delay in performing obligations under this Agreement due to events beyond our reasonable control ("Force Majeure Events").
Force Majeure Events include but are not limited to:
acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fires, floods, earthquakes, accidents, strikes, epidemics, or shortages of transportation facilities, fuel, energy, labor or materials.
13.8.
Language:
This Agreement is executed in English.
We may provide translated versions of this Agreement, but such translations are for your convenience of understanding only.
In case of any conflicts, ambiguities or inconsistencies between the English version and any translated version, the English version shall prevail.
13.9.
Headings & Interpretation:
Chapter headings in this Agreement are for convenience of reading only and have no legal or contractual effect.
In this Agreement, the word "including" shall be interpreted as "including but not limited to".
13.10.
Contact Us:
If you have any questions about this Agreement or need to send any notices, you may contact us at any time.
Chapter 14:
INTERNATIONAL TRANSACTIONS & CONTENT LICENSE
14.1.
Global Nature of the Service:
You acknowledge and understand that our platform is a global service that may be accessed and used by users from different countries and regions.
Therefore, when using this service, you may participate in international transactions.
14.2.
Consent to International Transactions: (a) For Sellers/Service Providers:
When you post any listing information or service provision information on this platform ("Your Content"), you expressly consent that your content may be displayed on any one or more of our international sites, affiliated platforms or partner channels.
You are responsible for ensuring that your content and subsequent transaction behavior fully comply with all laws and regulations applicable to such international sales or services.
If you do not want your content to be seen by international users, your only option is not to post or to immediately delete your content.
(b) For Buyers/Service Users
When you purchase an event ticket or service from our platform for an activity outside your region ("International Transaction"), you are responsible for complying with all local laws and regulations related to such international transactions.
14.3.
Content License Grant:
To enable us to operate and promote a global platform, you hereby grant the Company and its affiliates, partners and successors a perpetual, irrevocable, worldwide, royalty-free, fully transferable and sublicensable non-exclusive license allowing us to: (a) use, copy, distribute, publicly display and perform any and all content (including text, data, images, logos, etc.
) that you post or provide on this platform.
(b) modify, adapt, translate and create derivative works.
This expressly includes that for the convenience of users of other languages, we have the right to translate all or part of your content (through human or automated tools) into other languages.
We do not guarantee the accuracy or completeness of any such translations.
(c) use for promotional purposes.
This expressly includes that we have the right to use, display and promote your content in any and all media channels worldwide (including but not limited to other websites, third-party applications, social media platforms, email marketing and online and offline advertising) to increase its exposure and promote the development of this platform.
14.4.
Currency and Exchange Rate Disclaimer:
On our platform, prices may be estimated and displayed in multiple currencies for user convenience.
But you agree that final transactions will be based on the official transaction currency clearly indicated at checkout.
We are not responsible for any currency conversion fees charged by third-party payment service providers or any differences caused by exchange rate fluctuations.